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Client Satisfaction
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When: 12/8/2015
Where: Online VetMedTeam
Presenter: Laura Conn, CVT, CVPM

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Client Satisfaction is a 2-week course designed to improve the ability of staff members to respond positively to the needs of clients without compromising the care of patients. Course topics include how to professionally manage difficult people, conflict resolution, controlling stress to avoid burnout, how to provide high-quality client services, improving cooperation between clients and co-workers, how to develop problem-solving skills, and how to collect feedback to improve client satisfaction. Course content has been developed in cooperation with the American Veterinary Medical Association (AVMA), utilizing content from the AVMA customized handbook entitled “Client Satisfaction” originally written by Dru Scott, Ph.D. This course is VHMA approved for 5 CE credits for CVPMs. For more information, please visit: 

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