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Moving Through the Ranks: Technician to Supervisor
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9/3/2015 to 10/11/2015
When: 9/3/2015
Where: Online- VSPN
Presenter: Kelly Cronin, MBA, BS, RVT, VTS (ECC), PHR

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Real Time Sessions (RTS): Thursdays, September 10, 17, 24 and October 1, 2015; 8:30-10:00pm ET (USA)
Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit the CE Practice Area. 

The instructors for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions. 
Level and Prerequisites: This basic course is designed for veterinary technicians and assistants that have been promoted to a management position or would like to pursue management in the future.

VSPN CE Course: This course has been RACE approved for veterinary technicians only. This course is approved by the VHMA for CVPM credits. (RACE program #22-12987; VHMA program #14-01). The Veterinary Information Network (VIN) is RACE Provider #22.  

Course Description:
Are you a lead technician or in middle management at your clinic? Do you want to be? Do you have previous management experience? We will be examining the path to become a lead technician, how to manage a team, how to perform human resource functions, how to create a productive clinic culture and how to work with coworkers and upper management. You will be given tools and resources to transition to your role as lead technician easier. You will have the opportunity to learn tips and tricks for the difficult situations that will inevitably come up in the clinic. The class will also give us all an opportunity to brainstorm the situations we have encountered as technical leads. 
This course consists of four (4) ninety (90) minute Real Time Sessions, supplemental library materials, interactive message board discussions, a mandatory end-of-course test, and may include online multiple choice quizzes (after each Real Time Session). Successful completion (scoring 80% or better) on the end-of-course test is required to earn a certificate of completion for the course. 

The lecture portion of this course will use both text and audio presentation, please be prepared to listen. 

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