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STAF122-0819: Communication & Conflict Management Module 1: Communication & Organizational Developme
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 Export to Your Calendar 8/27/2019 to 9/27/2019
When: Tuesday, August 27, 2019
Where: www.vspn.org
United States

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Interpersonal communication and conflict management are essential tools in any business. This course intends to teach office managers, practice managers, veterinarians, and all support staff more effective communication and conflict resolution techniques. The intent is to impart knowledge and techniques that can be utilized with clients as well as coworkers when conflict occurs. The overall goal of all three modules of this series is for the participant to become a more knowledgeable and confident communicator. This module will introduce communication techniques and information about elements and structure of conversation. Listening techniques will also be presented. Organizational development will be discussed in terms of how it affects communication and workplace culture. This module provides the building blocks for communication which will be used when discussing conflict management in Module 2

 

For more info: https://www.vin.com/ce/STAF122-0819_VSPN.htm

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