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NAVTA 2016 Leadership Workshop
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NAVTA Leadership Workshop 2016 - Secrets of Successful Leadership



Welcome to the National Association of Veterinary Technicians in America (NAVTA) Leadership Workshop. The field of veterinary technology has evolved over the course of decades. We are presented with an opportunity, if not a requirement, for the profession to strengthen and organize our activity to pursue profession wide goals. This Leadership Workshop is hosted by NAVTA, focused on providing resources to develop solid national and regional leadership within organizations, and refine visions for the future.


The workshop is approved for 4 hours of RACE credit, and 4 hours of VHMA CVPM credit.




Workshop Details


Date and Time:

Aug 5th, 2016





$50/attendee (Network Members)

$75/attendee (Network Non-members)



Grand Hyatt San Antonio

600 E. Market Street

San Antonio, Texas 78205






Republic B









07:30am – 08:00am


Event Description


Registration & Breakfast




08:00am – 08:20am




08:20am – 10:00am

How to Turn “I Don’t Have Time” Into “I Can’t Wait to Volunteer!” (Approved for 2 RACE units)


Cynthia D’Amour

10:20am – 12:00pm

Lead a Team of Diverse Volunteers Successfully (Approved for 2 RACE units)


Cynthia D’Amour


12:00pm – 01:30pm

Luncheon provided by Heartgard


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Sarah Cloud 

01:30pm – 03:30pm


Veterinary Technician Leader Meeting


03:40pm – 04:45pm

Get Answers to Your Burning Challenges


Cynthia D’Amour


04:45pm – 05:00pm

Closing Remarks






Register for NAVTA Leadership Workshop here

Make your own hotel reservations here 



Workshop Content



Secrets of Successful Leadership:

How to Get More Done with Less Effort


Meet Cynthia D'Amour, MBA

  • Cynthia is a leadership strategist and principal with People Power Unlimited – an association consulting firm specializing in getting more members involved.
  •  Cynthia has a BA in Marketing, a master’s equivalent in teaching as well as an MBA in Leadership with a focus in associations.

Cynthia is the recognized expert in the association industry for working with volunteer leaders.

  • Cynthia has written seven books designed to help chapter leaders including: The Lazy Leader’s Guide to Outrageous Results, How to Turn Generation Me into Active Members of Your Association and Members Tell All
  • For five years, Cynthia ran The Chapter Leaders Playground, an online community training thousands of volunteer leaders each year. She has helped to design the original and second version of the Component Relations virtual training course for the American Society of Association Executives (ASAE). Cynthia also wrote the chapter on volunteer management for the original and 2012 update of ASAE’s Component Relations Handbook. Cynthia’s Lazy Leader program on getting more volunteers involved was the highest rated program for ASAE St. Louis 2011 annual meeting.
  • Cynthia is the founder of The Chapter Leaders 2.0 Lab – offering 24/7 online video training, MasterMind coaching group and more for chapter leaders and speaks regularly at leadership events and has talked with thousands of leaders about their volunteer challenges.

#1: How to Turn “I Don’t Have Time” Into “I Can’t Wait to Volunteer!”

If you are like many volunteer leaders, you may struggle with getting others involved.  Instead of leading a vibrant team, you find yourself continuing to add more to your plate.  It doesn’t have to be that way.


As a result of this program, you will be able to…

  • Lead to attract more volunteers with ease.
  • Showcase value of involvement to potential volunteers.
  • Create compelling experiences to get others involved

Come ready to roll up your sleeves, have fun and learn simple, how-to ideas you can start to use right away in your volunteer efforts - and your life. Content to be covered:

Lead to attract more volunteers with ease

1.    Leadership is a team sport.

2.    Doing it all is not leading.

3.    Being a martyr leader who does it all is a risk-management issue to your organization

4.    Job of leader is to move the mission forward through the work of others

5.    Leader’s work is managing and leading others.

6.    Tips to succeed.

Showcase value of involvement to potential volunteers

1.    You must speak “language” of person in front of you.

2.    There are three primary hot buttons to get people to say yes to you.

3.    How to identify individual’s hot button.

4.    How to pull when they are not sure.

5.    How to make an offer once you identified personal hot button.

6.    Most common mistakes to avoid.

7.    How to use hot button approach as leader in writing, front of room and face to face.


Create compelling experiences to get others involved.

1.    Paint a vivid picture of potential

2.    Manage the energy (Think process)

3.    Make it worth showing up by keeping things relevant.

4.    Celebrate achievements with your team

5.    Pump up the fun in the work.

#2: Lead a Team of Diverse Volunteers Successfully

You can’t always choose the people who volunteer for you. They are a cast of characters who bring their special ways and sometimes baggage to your table. As a leader you need to be ready to lead all types – and make sure they get value for showing up as well! Join us to discover how to be the leader members can’t wait to volunteer with. You will learn strategies for leading diverse teams, how to deal with all the characters at your table and how to delegate so the work gets done. As a result of this program, you will be able to:

  • Support the development of your diverse team.
  • Facilitate strategic conversations more smoothly.
  • Delegate so the work gets done.

If you want your volunteers to show up for your meetings eager to participate and ready to get to work, this is the session for you! Support the development of your diverse team

1.    Understand the phases of team development – forming, storming, norming, performing.

2.    Approach leadership as a facilitator rather than dictator.

3.    Celebrate an abundance of potential rights in discussions.

4.    Focus on moving conversations forward.

5.    Ask good questions

6.    All voices are equal and invited

7.    Build trust by creating a safe space.

Facilitate strategic conversation more smoothly

1.    Ask for understanding when meaning is cloudy.

2.    Translate issues into a visual rendering.

3.    Use timing to support team acceptance of new ideas.

4.    Look for the best solution rather than the right solution.

5.    Use 5-4-3-2-1 voting to get clarity and speed discussions.

Delegate so the work gets done

1.    The offer of work needs to be doable for a normal person.

2.    Set up a process to about what to do when life gets in the way.

3.    Confirm agreed upon work both in words and in writing.

4.    Monitor and adjust the progress of your team.

5.    Work differently with planners versus crammers.

6.    Know how to monitor people with different experience and trust levels.

7.    Establish a clear way for communicate and celebrate completed work.


#3 Get Answers to Your Burning Challenges

Do you have an issue that is tripping you up and taking way too much time?

Maybe it’s something simple that you just never learned?

Whether you are dreaming of a big issue or simple how-to, this customized experience is going to help get you some answers. Using open space technology, you’ll have the opportunity to get and share solutions with other participants.



Register Here

This program 560-25460 is approved by the AAVSB RACE to offer a total 4 Veterinary Technician CE Credits. This RACE approval is for the subject matter categorie(s) of: Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method(s) of: Seminar/Lecture. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements.


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