Instructor: Katherine Dobbs, RVT, CVPM, PHR
Real Time Sessions (RTS): Thursday, August 13th, 20th, and 27th 2015; 9:00pm-10:30pm ET (USA)
Practice Sessions: In order to prepare you for a successful experience in your CE course, we request you attend a Practice Session prior to the first Real Time Session. Please arrive promptly at the start time; each Practice Session is up to 1 hour in length. For more information, please visit http://www.vin.com/ce/STAF172-0815_VSPN.htm
The instructors for this course will be using audio which will require you to have a headset or speakers to listen. If you have any concerns regarding your computer's audio capabilities, please be sure to attend one of the Practice Sessions.
Level and Prerequisites: This basic course is designed to focus on the unique management challenges in specialty/emergency practice, and as such, is for anyone who manages or works within a specialty/emergency practice, is considering or is interesting in moving into a career in specialty/emergency practice, or anyone in general practice who would like to learn more about the complexities of specialty/emergency practice. This includes front office team members, assistants, technicians, associate veterinarians, and/or owner veterinarians in EITHER type of practice involved in the referral relationship.
VSPN CE Course: This course has been RACE approved for veterinarians and veterinary technicians. This course has been approved by VHMA for CVPM credits (ID 15-09) The Veterinary Information Network (VIN) is RACE Provider #22.
Managing a referral practice (specialty/emergency) is all about managing expectations. While this is true for all veterinary practices, what makes referral practice management unique is managing the expectations that evolve from the process of referral. The referral relationship involves a Triangle of Care, consisting of the pet owner, the referring veterinarian, and the referral veterinarian, with the pet at the heart of these relationships. We examine this Triangle of Care, and explore a Code of Conduct created especially for referral medicine that defines the essential tasks of the specialist/emergency clinician, the medical support staff, and the client service support staff. Using the AVMA Ethics and the AAHA Referral Guidelines, this Code of Conduct addresses many of the most daunting management challenges that face the specialty and/or emergency practice.